Shipping and Returns
Shipping within New Zealand
Please allow a processing period of 2-3 days prior to dispatch of an item. All items are dispatched from Auckland, New Zealand. Confirmation of your order will be sent upon dispatch, with your track and trace details. Please note all goods will require a signature, ATL (authority to leave) can be arranged by noting this at checkout. We cannot arrange ATL or change delivery address details once an order has been dispatched. Please allow delays due to orders being placed on weekends or public holidays. Postage and handling includes tracking & insurance. We do not ship to P.O boxes.
PENNEY + BENNETT also ships worldwide! If your country is not listed in the drop-down menu, please email firstname.lastname@example.org and we can assist you. Please allow a processing period of 2-3 days prior to dispatch of an item. Cushions will be sent as covers only, excluding the feather inner to minimise your shipping costs. Please choose the 'without inner' option when selecting your style. We can tailor the shipping to your needs, if there is not a suitable option listed below please email email@example.com to customise the shipping options to your requirements.
We ship via DHL Post, which is automatically calculated at checkout based on your order size & location:
DHL: 3-4 working days (tracked and signature required on delivery)
If an item is out of stock, then we can have this made to order especially for you. Pre-orders generally take 6 - 8 weeks to be manufactured and sent out. You will receive an email once your order has been dispatched and is on it's way.
Duties, Taxes and Border Charges
We make every effort by law to minimise taxes and duties, however we cannot guarantee tax and duty fees will not be imposed. If this situation should arise, this is the responsibility of the receiver. Please contact your local customs service for more information.
Returns and exchanges
Online purchases are eligible for online store credit or an exchange, we do not offer refunds. All sales are final on sale items, and we do not offer exchanges or refunds on sale items. If you wish to exchange an item please email firstname.lastname@example.org to obtain an returns authority number. This must be within 7 days of receiving your item. Items must be returned in the same condition which you received them, it must be unworn, unwashed, unused with original packaging, swing tickets attached and packaged appropriately. Initial postal fees will not be refunded unless the item is faulty and we are unable to remedy with a replacement. The customer is responsible for paying for shipping costs for returning your item, unless the item is faulty. Items must be sent back via track and trace, with signature required. We will notify you once your item is received, please allow up to 5 working days for this to be processed.
We accept payments from all major credit cards via Paypal, and direct bank deposit. We also offer laybuy, through the laybuy service app.
All prices are in NZD which we reserve the right to change for any reason. For international orders, our pricing is converted to your approximate local currency based on your current geo-location.
A slight price variation between 2-5% may be incurred due to fluctuating exchange rates, credit card fees and off shore service margins. It is the purchasers responsibility for any extra charges which may be incurred.
By placing an order you agree to the above terms. Should you have any queries, please contact email@example.com
In the case that our Carrier is unable to deliver a package due to an incorrect address entered by the customer, non-delivery due to no one available to sign at the delivery address, the customer’s refusal to pay duties, multiple failed attempts to reach the customer at point of delivery, or otherwise, PENNEY + BENNETT is not responsible for payment of return shipping costs or costs to resend the package. The customer is responsible for all shipping costs associated with returned packages due to failed delivery.