Shipping, Returns & Privacy
Shipping within New Zealand
Please allow a processing period of 2-3 days prior to dispatch of an item. All items are dispatched from Auckland, New Zealand. Confirmation of your order will be sent upon dispatch, with your track and trace details. Please note all goods will require a signature, ATL (authority to leave) can be arranged by noting this at checkout. We cannot arrange ATL or change delivery address details once an order has been dispatched. Please allow delays due to orders being placed on weekends or public holidays. Postage and handling includes tracking & insurance. We do not ship to P.O boxes.
PENNEY + BENNETT also ships worldwide! If your country is not listed in the drop-down menu, please email info (at) penneyandbennett.co.nz and we can assist you. Please allow a processing period of 2-3 days prior to dispatch of an item. Cushions will be sent as covers only, excluding the feather inner to minimise your shipping costs. Please choose the 'without inner' option when selecting your style. We can tailor the shipping to your needs, if there is not a suitable option listed below please email info (at) penneyandbennett.co.nz to customise the shipping options to your requirements.
We ship via DHL Post, which is automatically calculated at checkout based on your order size & location:
DHL: 3-4 working days (tracked and signature required on delivery)
If an item is out of stock, then we can have this made to order especially for you. Pre-orders generally take 6 - 8 weeks to be manufactured and sent out. You will receive an email once your order has been dispatched and is on it's way.
Duties, Taxes and Border Charges
We make every effort by law to minimise taxes and duties, however we cannot guarantee tax and duty fees will not be imposed. If this situation should arise, this is the responsibility of the receiver. Please contact your local customs service for more information.
Returns and exchanges
Online purchases are eligible for online store credit or an exchange, we do not offer refunds. All sales are final on sale items, and we do not offer exchanges or refunds on sale items. If you wish to exchange an item please reach out here, to obtain an returns authority number. This must be within 7 days of receiving your item. Items must be returned in the same condition which you received them, it must be unworn, unwashed, unused with original packaging, swing tickets attached and packaged appropriately. Initial postal fees will not be refunded unless the item is faulty and we are unable to remedy with a replacement. The customer is responsible for paying for shipping costs for returning your item, unless the item is faulty. Items must be sent back via track and trace, with signature required. We will notify you once your item is received, please allow up to 5 working days for this to be processed.
We accept payments from all major credit cards via Paypal, shopify payments and direct bank deposit. We also offer laybuy and afterpay, through the laybuy service app.
All prices are in NZD which we reserve the right to change for any reason. For international orders, our pricing is converted to your approximate local currency based on your current geo-location.
A slight price variation between 2-5% may be incurred due to fluctuating exchange rates, credit card fees and off shore service margins. It is the purchasers responsibility for any extra charges which may be incurred.
By placing an order you agree to the above terms. Should you have any queries, please contact us here.
In the case that our Carrier is unable to deliver a package due to an incorrect address entered by the customer, non-delivery due to no one available to sign at the delivery address, the customer’s refusal to pay duties, multiple failed attempts to reach the customer at point of delivery, or otherwise, PENNEY + BENNETT is not responsible for payment of return shipping costs or costs to resend the package. The customer is responsible for all shipping costs associated with returned packages due to failed delivery.
Please note your privacy is important to us.
Your contact details will only be kept on our private database for marketing purposes only.
If after you opt-in to our newsletter, you change your mind, you may withdraw your consent for us to contact you by unsubscribing or contacting us here.
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. With your permission, we may send you emails about our store, new products and other updates. We do not share this information with a third party.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at firstname.lastname@example.org
SECTION 3 - DISCLOSURE
We will only disclose your personal information if we are required by law to do so and/or if you violate our Terms of Service.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
SECTION 5 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 6 - COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
SECTION 7 - NEXTROLL
Collection of Data
Our site uses technologies of third-party partners (such as NextRoll) to help us recogniSe your device and understand how you use our site so that we can improve our services to reflect your interests and serve you advertisements about the products that are likely to be of more interest to you. Specifically, these partners collect information about your activity on our site to enable us to:
- measure and analyse traffic and browsing activity on our site;
- how advertisements for our products and/or services to you on third-party sites;
- measure and analyse the performance of our advertising campaigns;
We may share data in order to allow our partners to recognise and deliver you ads across devices and browsers. To read more about the technologies used by NextRoll and their cross device capabilities please refer to NextRoll’s Privacy Notice.
Our partners (such as NextRoll) may use non-cookie technologies that may not be impacted by browser settings that block cookies. Your browser may not permit you to block such technologies. For this reason you can use the following third party tools to decline the collection and use of information for the purpose of serving you interest based advertising:
The NAI’s opt-out platform: http://www.networkadvertising.org/choices/
The EDAA’s opt-out platform http://www.youronlinechoices.com/
The DAA’s opt-out platform: http://optout.aboutads.info/?c=2&lang=EN