Shipping and Returns
Shipping within New Zealand
Please allow a processing period of 2-3 days prior to dispatch of an item. All items are dispatched from Auckland, New Zealand. Confirmation of your order will be sent upon dispatch, with your track and trace details. Please note all goods will require a signature, ATL (authority to leave) can be arranged at the purchasers discretion. We cannot change delivery address details once an order has been dispatched. All orders are sent during normal business hours. Please allow delays due to orders being placed on weekends or public holidays. Postage and handling includes tracking & insurance. We do not ship to P.O boxes.
PENNEY + BENNETT also ships worldwide! If your country is not listed in the drop-down menu, please email firstname.lastname@example.org and we can assist you. Please allow a processing period of 2-3 days prior to dispatch of an item. Cushions with be sent as covers only, excluding the feather inner to minimise your shipping costs. Please choose the 'without inner' option when selecting your style. We can tailor the shipping to your needs, if there is not a suitable option listed below please email email@example.com to customise the shipping options to your requirements.
We ship via New Zealand Post, the following options are available:
International Air: 3-10 working days (untracked and non-signature)
International Courier: 2-6 working days (tracked and signature required on delivery)
International Express Courier: 1-5 working days (tracked and signature required on delivery)
Duties, Taxes and Border Charges
We make every effort by law to minimize taxes and duties, however we cannot guarantee tax and duty fees will not be imposed. If this situation should arise, this is the responsibility of the receiver. Please contact your local customs service for more information.
Returns and exchanges
We offer exchanges for change of mind however we do not offer refunds. If you wish to exchange an item please email firstname.lastname@example.org to obtain an returns authority number. This must be within 14 days of receiving your item. Items must be returned in the same condition which you received them, with original packaging, swing tickets attached and packaged appropriately. Initial postal fees will not be refunded unless the item is faulty and we are unable to remedy with a replacement. You will also be responsible for paying for your own shipping costs for returning your item, unless the item is faulty. Items must be sent back via track and trace, with signature required. We will notify you once your item is received, please allow up to 5 working days for this to be processed.
In the case that our Carrier is unable to deliver a package due to an incorrect address entered by the customer, the customer’s refusal to pay duties, multiple failed attempts to reach the customer at point of delivery, or otherwise, PENNEY + BENNETT is not responsible for payment of return shipping costs or costs to resend the package. The customer is responsible for all shipping costs associated with returned packages due to failed delivery.